Refund Policy
At How To Actually Heal, we are committed to providing high-quality resources and courses designed to empower and support your healing journey. We stand by the value of our content, and because our products are digital and instant-access, we have a strict no-refund policy in most cases. However, we do offer limited exceptions under certain conditions.
Please review our refund policy below before making a purchase. By purchasing from our site, you agree to these terms.
Refund Policy for Online Courses
Due to the nature of digital content, all course sales are final. Once you have been granted access to an online course, refunds will not be provided.
However, we understand that exceptional circumstances may arise. Refunds may be considered on a case-by-case basis if:
You purchased the wrong course by mistake and notify us within 24 hours of purchase, before accessing any content.
You experience technical issues that prevent you from accessing the course and we are unable to resolve them.
We do not offer refunds in the following cases:
You change your mind after purchase.
You do not complete the course or fail to implement the teachings.
You were expecting different content than what was clearly outlined in the course description.
If you believe you qualify for a refund based on the above conditions, please email us at chenisesinclaire@gmail.com with your order details and reason for the request.
Refund Policy for Physical Products
We want you to love your How To Actually Heal journal and other physical products. If you receive a damaged or defective item, we will happily offer a replacement or refund under the following conditions:
You must notify us within 7 days of receiving your order by emailing chenisesinclaire@gmail.com with photos of the damaged item.
The item must be unused and in its original packaging to qualify for a return.
If a return is required, customers are responsible for return shipping costs unless the item was incorrect or defective.
We do not accept refunds or exchanges for:
Change of mind after purchase.
Normal wear and tear from use.
Delays in shipping due to postal service issues outside our control.
If your package is lost in transit, please contact us, and we will assist in filing a claim with the shipping carrier.
Subscription or Membership Refunds (If applicable)
If we introduce a subscription or membership service, cancellation and refund policies will be outlined within that specific service agreement.
How to Request a Refund (if eligible)
To request a refund or replacement, please email chenisesinclaire@gmail.com with:
✔ Your full name and order number
✔ The reason for your request (including screenshots/photos if applicable)
✔ For physical products, details of the issue and whether you prefer a replacement or refund
We aim to respond within 3-5 business days and process refunds (if eligible) within 7-10 business days via the original payment method.
Contact Us
If you have any questions about this refund policy, please reach out to our support team at chenisesinclaire@gmail.com
We are here to help!